Shipping Policy

Last updated: 11/18/2025

Order Processing

All orders are processed within 1–3 business days for non custom products.  Orders placed on weekends or holidays will be processed on the next business day. Orders for Custom Products will be Shipped 24 to 72 hours after order processing, we will be sending you email updates during every step of our process. 
Once your order has shipped, you will receive an email confirmation with your tracking information.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address and the shipping method selected.
Any applicable taxes and duties for international orders will be calculated by your local customs office and are not included in our shipping rates.

Delivery Times

Estimated delivery times (after order processing):

• Domestic (USA): 3–7 business days

• International: 7–21 business days (varies by destination)

Delivery estimates are provided by carriers and are not guaranteed.

Order Tracking

A tracking number will be emailed to you once your order has shipped.
Please allow up to 24 hours for tracking information to update.

International Shipping

We ship worldwide.
Customers are responsible for any customs duties, taxes, or import fees.
Delays caused by customs are outside of our control.

Incorrect Addresses

We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.
If you need to update your shipping information, please contact us immediately at $supportemail$.
We cannot make changes once the order has been shipped.

Lost, Stolen, or Delayed Packages

Once a package is handed to the carrier, BonBon is not liable for:

• Lost packages

• Stolen packages

• Delivery delays due to carrier issues or weather conditions

If your package is delayed or marked as delivered but not received, please contact the carrier first.
If additional assistance is needed, reach out to us at $supportemail$ and we will help you file a claim.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Order number

• Photos of the packaging and damaged items

We will review the issue and provide a replacement or solution as appropriate.

Returns

For information on returns or exchanges, please refer to our Return Policy.